Developing and Using a Patient Satisfaction Survey: A Case Study

Patient satisfaction is an important component of quality management in student health services. Satisfaction can influence if, where, and when a student seeks care, follows instructions, and continues a relationship with a specific provider. This case study describes the rationale for and process u...

Full description

Saved in:
Bibliographic Details
Published in:Journal of American college health 1996-09, Vol.45 (2), p.83-88
Main Authors: Dansky, Kathryn H., Colbert, Calvin J., Irwin, Patricia
Format: Article
Language:English
Subjects:
Adolescent
Adult
college health
continuous quality improvement
Female
Humans
Male
Patient Satisfaction
Pennsylvania
Reproducibility of Results
Statistics, Nonparametric
Student Health Services
Surveys
Surveys and Questionnaires
Total Quality Management
Universities
USA
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3
cites cdi_FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3
container_end_page 88
container_issue 2
container_start_page 83
container_title Journal of American college health
container_volume 45
creator Dansky, Kathryn H.
Colbert, Calvin J.
Irwin, Patricia
description Patient satisfaction is an important component of quality management in student health services. Satisfaction can influence if, where, and when a student seeks care, follows instructions, and continues a relationship with a specific provider. This case study describes the rationale for and process used in designing a system to measure patient satisfaction for the university health services at The Pennsylvania State University. In addition to collecting information about the health center from its clients, the authors obtained valuable information about survey development, administration, and data management. Their experience will guide future efforts to improve both the quality of services offered and the methods the health center uses to measure clients' satisfaction with those services.
doi_str_mv 10.1080/07448481.1996.9936867
format article
fullrecord <record><control><sourceid>proquest_pubme</sourceid><recordid>TN_cdi_proquest_miscellaneous_78511635</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>78511635</sourcerecordid><originalsourceid>FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3</originalsourceid><addsrcrecordid>eNqFkclOwzAQhi0EKqXwCJV84pZix3Zicyoqq1QJpNKz5XpBQVmKnRTl7UnawJGeZqT55p_lB2CK0Qwjjm5QSimnHM-wEMlMCJLwJD0BYywoikiM-CkY90zUQ-fgIoRPhBCOuRiBEReIc07GYH5vdzavtln5AVVp4DrsM_im6syWNVx1MTil66wq4arxO9vewju4UMHCVd2Y9hKcOZUHezXECVg_PrwvnqPl69PL4m4ZaRqTOmI25YZpp7FL45QmLIljHCdUI0GNpQppl2KhhUC4O4BZYZDYdNsSQxU2TpEJuD7obn311dhQyyIL2ua5Km3VBJlyhnFC2FGQpZQTJPhREPNecq_IDqD2VQjeOrn1WaF8KzGSvRfy1wvZeyEHL7q-6TCg2RTW_HUNz-_q80M9K13lC_Vd-dzIWrV55Z1Xpc6CJP-P-AGLPZZH</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>18851135</pqid></control><display><type>article</type><title>Developing and Using a Patient Satisfaction Survey: A Case Study</title><source>Applied Social Sciences Index &amp; Abstracts (ASSIA)</source><source>EBSCOhost SPORTDiscus with Full Text</source><creator>Dansky, Kathryn H. ; Colbert, Calvin J. ; Irwin, Patricia</creator><creatorcontrib>Dansky, Kathryn H. ; Colbert, Calvin J. ; Irwin, Patricia</creatorcontrib><description>Patient satisfaction is an important component of quality management in student health services. Satisfaction can influence if, where, and when a student seeks care, follows instructions, and continues a relationship with a specific provider. This case study describes the rationale for and process used in designing a system to measure patient satisfaction for the university health services at The Pennsylvania State University. In addition to collecting information about the health center from its clients, the authors obtained valuable information about survey development, administration, and data management. Their experience will guide future efforts to improve both the quality of services offered and the methods the health center uses to measure clients' satisfaction with those services.</description><identifier>ISSN: 0744-8481</identifier><identifier>EISSN: 1940-3208</identifier><identifier>DOI: 10.1080/07448481.1996.9936867</identifier><identifier>PMID: 8908883</identifier><identifier>CODEN: JACHZZ</identifier><language>eng</language><publisher>United States: Taylor &amp; Francis Group</publisher><subject>Adolescent ; Adult ; college health ; continuous quality improvement ; Female ; Humans ; Male ; Patient Satisfaction ; Pennsylvania ; Reproducibility of Results ; Statistics, Nonparametric ; Student Health Services ; Surveys ; Surveys and Questionnaires ; Total Quality Management ; Universities ; USA</subject><ispartof>Journal of American college health, 1996-09, Vol.45 (2), p.83-88</ispartof><rights>Copyright Taylor &amp; Francis Group, LLC 1996</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3</citedby><cites>FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,776,780,27903,27904,30979</link.rule.ids><backlink>$$Uhttps://www.ncbi.nlm.nih.gov/pubmed/8908883$$D View this record in MEDLINE/PubMed$$Hfree_for_read</backlink></links><search><creatorcontrib>Dansky, Kathryn H.</creatorcontrib><creatorcontrib>Colbert, Calvin J.</creatorcontrib><creatorcontrib>Irwin, Patricia</creatorcontrib><title>Developing and Using a Patient Satisfaction Survey: A Case Study</title><title>Journal of American college health</title><addtitle>J Am Coll Health</addtitle><description>Patient satisfaction is an important component of quality management in student health services. Satisfaction can influence if, where, and when a student seeks care, follows instructions, and continues a relationship with a specific provider. This case study describes the rationale for and process used in designing a system to measure patient satisfaction for the university health services at The Pennsylvania State University. In addition to collecting information about the health center from its clients, the authors obtained valuable information about survey development, administration, and data management. Their experience will guide future efforts to improve both the quality of services offered and the methods the health center uses to measure clients' satisfaction with those services.</description><subject>Adolescent</subject><subject>Adult</subject><subject>college health</subject><subject>continuous quality improvement</subject><subject>Female</subject><subject>Humans</subject><subject>Male</subject><subject>Patient Satisfaction</subject><subject>Pennsylvania</subject><subject>Reproducibility of Results</subject><subject>Statistics, Nonparametric</subject><subject>Student Health Services</subject><subject>Surveys</subject><subject>Surveys and Questionnaires</subject><subject>Total Quality Management</subject><subject>Universities</subject><subject>USA</subject><issn>0744-8481</issn><issn>1940-3208</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1996</creationdate><recordtype>article</recordtype><sourceid>7QJ</sourceid><recordid>eNqFkclOwzAQhi0EKqXwCJV84pZix3Zicyoqq1QJpNKz5XpBQVmKnRTl7UnawJGeZqT55p_lB2CK0Qwjjm5QSimnHM-wEMlMCJLwJD0BYywoikiM-CkY90zUQ-fgIoRPhBCOuRiBEReIc07GYH5vdzavtln5AVVp4DrsM_im6syWNVx1MTil66wq4arxO9vewju4UMHCVd2Y9hKcOZUHezXECVg_PrwvnqPl69PL4m4ZaRqTOmI25YZpp7FL45QmLIljHCdUI0GNpQppl2KhhUC4O4BZYZDYdNsSQxU2TpEJuD7obn311dhQyyIL2ua5Km3VBJlyhnFC2FGQpZQTJPhREPNecq_IDqD2VQjeOrn1WaF8KzGSvRfy1wvZeyEHL7q-6TCg2RTW_HUNz-_q80M9K13lC_Vd-dzIWrV55Z1Xpc6CJP-P-AGLPZZH</recordid><startdate>19960901</startdate><enddate>19960901</enddate><creator>Dansky, Kathryn H.</creator><creator>Colbert, Calvin J.</creator><creator>Irwin, Patricia</creator><general>Taylor &amp; Francis Group</general><scope>CGR</scope><scope>CUY</scope><scope>CVF</scope><scope>ECM</scope><scope>EIF</scope><scope>NPM</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>7TS</scope><scope>7QJ</scope><scope>7X8</scope></search><sort><creationdate>19960901</creationdate><title>Developing and Using a Patient Satisfaction Survey: A Case Study</title><author>Dansky, Kathryn H. ; Colbert, Calvin J. ; Irwin, Patricia</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1996</creationdate><topic>Adolescent</topic><topic>Adult</topic><topic>college health</topic><topic>continuous quality improvement</topic><topic>Female</topic><topic>Humans</topic><topic>Male</topic><topic>Patient Satisfaction</topic><topic>Pennsylvania</topic><topic>Reproducibility of Results</topic><topic>Statistics, Nonparametric</topic><topic>Student Health Services</topic><topic>Surveys</topic><topic>Surveys and Questionnaires</topic><topic>Total Quality Management</topic><topic>Universities</topic><topic>USA</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Dansky, Kathryn H.</creatorcontrib><creatorcontrib>Colbert, Calvin J.</creatorcontrib><creatorcontrib>Irwin, Patricia</creatorcontrib><collection>Medline</collection><collection>MEDLINE</collection><collection>MEDLINE (Ovid)</collection><collection>MEDLINE</collection><collection>MEDLINE</collection><collection>PubMed</collection><collection>CrossRef</collection><collection>Physical Education Index</collection><collection>Applied Social Sciences Index &amp; Abstracts (ASSIA)</collection><collection>MEDLINE - Academic</collection><jtitle>Journal of American college health</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Dansky, Kathryn H.</au><au>Colbert, Calvin J.</au><au>Irwin, Patricia</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Developing and Using a Patient Satisfaction Survey: A Case Study</atitle><jtitle>Journal of American college health</jtitle><addtitle>J Am Coll Health</addtitle><date>1996-09-01</date><risdate>1996</risdate><volume>45</volume><issue>2</issue><spage>83</spage><epage>88</epage><pages>83-88</pages><issn>0744-8481</issn><eissn>1940-3208</eissn><coden>JACHZZ</coden><abstract>Patient satisfaction is an important component of quality management in student health services. Satisfaction can influence if, where, and when a student seeks care, follows instructions, and continues a relationship with a specific provider. This case study describes the rationale for and process used in designing a system to measure patient satisfaction for the university health services at The Pennsylvania State University. In addition to collecting information about the health center from its clients, the authors obtained valuable information about survey development, administration, and data management. Their experience will guide future efforts to improve both the quality of services offered and the methods the health center uses to measure clients' satisfaction with those services.</abstract><cop>United States</cop><pub>Taylor &amp; Francis Group</pub><pmid>8908883</pmid><doi>10.1080/07448481.1996.9936867</doi><tpages>6</tpages></addata></record>
fulltext fulltext
identifier ISSN: 0744-8481
ispartof Journal of American college health, 1996-09, Vol.45 (2), p.83-88
issn 0744-8481
1940-3208
language eng
recordid cdi_proquest_miscellaneous_78511635
source Applied Social Sciences Index & Abstracts (ASSIA); EBSCOhost SPORTDiscus with Full Text
subjects Adolescent
Adult
college health
continuous quality improvement
Female
Humans
Male
Patient Satisfaction
Pennsylvania
Reproducibility of Results
Statistics, Nonparametric
Student Health Services
Surveys
Surveys and Questionnaires
Total Quality Management
Universities
USA
title Developing and Using a Patient Satisfaction Survey: A Case Study
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-23T18%3A12%3A22IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_pubme&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Developing%20and%20Using%20a%20Patient%20Satisfaction%20Survey:%20A%20Case%20Study&rft.jtitle=Journal%20of%20American%20college%20health&rft.au=Dansky,%20Kathryn%20H.&rft.date=1996-09-01&rft.volume=45&rft.issue=2&rft.spage=83&rft.epage=88&rft.pages=83-88&rft.issn=0744-8481&rft.eissn=1940-3208&rft.coden=JACHZZ&rft_id=info:doi/10.1080/07448481.1996.9936867&rft_dat=%3Cproquest_pubme%3E78511635%3C/proquest_pubme%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c423t-5e78d5cfc1f7274656221264c094de4a0cf719c99011945e9d09b0123d4a1dfa3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=18851135&rft_id=info:pmid/8908883&rfr_iscdi=true