Using discovery interviews to understand the patient experience

Ensuring and maintaining patients' dignity have been defining attributes of good nursing for the past 150 years and should be quality indicators by which nurses can measure their performance. In recent years, however, the demands for health care, rising life expectancy, and the speed of medical...

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Bibliographic Details
Published in:Nursing management (Harrow, London, England) London, England), 2010-04, Vol.17 (1), p.26-31
Main Authors: Dawood, Mary, Gallini, Andrew
Format: Article
Language:English
Subjects:
Adult
Aged
Aged, 80 and over
Cardiovascular disease
Communication
Consent
Data Collection - methods
Female
Health Facility Environment
Humans
Interviews
Interviews as Topic - methods
Male
Middle Aged
Narration
Nurses
Nursing
Nursing Assessment - methods
Nursing Methodology Research
Pain - prevention & control
Patient Advocacy
Patient Education as Topic
Patient Satisfaction
Patient-Centered Care - organization & administration
Performance evaluation
Philosophy
Philosophy, Nursing
Qualitative Research
Quality Indicators, Health Care - organization & administration
State Medicine - organization & administration
United Kingdom
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Summary:Ensuring and maintaining patients' dignity have been defining attributes of good nursing for the past 150 years and should be quality indicators by which nurses can measure their performance. In recent years, however, the demands for health care, rising life expectancy, and the speed of medical advances may have hindered nurses from ensuring privacy and dignity. In some cases, this has led to poor experiences for patients and there have been calls for a renewed focus on these attributes. This article reports the results of a study in which 'discovery interviews' were undertaken to examine patients' experiences of dignity in care. It also describes some changes in practice that were made in response to the findings.
ISSN:1354-5760
2047-8976
DOI:10.7748/nm2010.04.17.1.26.c7645