Measuring the Outcome of Consumer Participation

This paper reports on the development of a methodology to measure the outcome of consumer participation through content analysis of consumer advisory board minutes, the consolidation of observations so derived into generic categories, and the weighting of generic categories by expert judges. The wei...

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Bibliographic Details
Published in:Journal of health and social behavior 1973-12, Vol.14 (4), p.368-374
Main Authors: Metsch, Jonathan M., Veney, James E.
Format: Article
Language:English
Subjects:
Advisory boards
Community Participation
Consumer/Consumers/Consumerism
Content analysis
Decision Making
Delivery of Health Care
Health care administration
Health outcomes
Hospital Administration
Humans
Information resources
Patient Care Planning
Social behavior
Social interaction
Sumer
Term weighting
United States
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Summary:This paper reports on the development of a methodology to measure the outcome of consumer participation through content analysis of consumer advisory board minutes, the consolidation of observations so derived into generic categories, and the weighting of generic categories by expert judges. The weights are then applied to the observations of a particular board generating three distinct outcome measures. The methodology was developed as an alternative approach to case studies of consumer participation that appear in the literature and as an attempt to give the phenomena some empirical shape and structure.
ISSN:0022-1465
DOI:10.2307/2136781