Industrial Relations in Hotels and Catering: Neglect and Paradox?

Given that hotels and catering comprise an important part of the service sector representing the changing face of the economy, their neglect in industrial relations discourse about the ‘new’ industrial relations is no longer sustainable. Previously unpublished data from the Workplace Industrial Rela...

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Bibliographic Details
Published in:British journal of industrial relations 1996-06, Vol.34 (2), p.267-286
Main Author: Lucas, Rosemary
Format: Article
Language:English
Subjects:
Catering
Catering industry
Hotels & motels
Industrial relations
Labor relations
Labor unions
Labour relations
Professional relations. Trade unions
Service industry
Sociology
Sociology of work
Sociology of work and sociology of organizations
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Summary:Given that hotels and catering comprise an important part of the service sector representing the changing face of the economy, their neglect in industrial relations discourse about the ‘new’ industrial relations is no longer sustainable. Previously unpublished data from the Workplace Industrial Relations Survey 1990 (WIRS3) have provided the first opportunity for systematic analysis and evaluation of employment relationship issues in the industry and finds them to be different from those observed elsewhere in the economy. Consequently, hotels and catering can be said to manifest a predominance of ‘unbridled individualism’ associated with ‘poor’ industrial relations outcomes which, paradoxically, exist alongside an above average presence of personnel specialists.
ISSN:0007-1080
1467-8543
DOI:10.1111/j.1467-8543.1996.tb00652.x