Users& Perspective on Inland Container Depots in Rajasthan: A Study of Rajasthan Small Industries Corporation

This study deals with the users' perception on Inland Container Depots (ICDs) in Rajasthan. It is an attempt to understand that how far the users of ICDs are satisfied with the procedures, documentations, storage, facilities and amenities and the control of time to maintain quality service used...

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Bibliographic Details
Published in:Foreign trade review (New Delhi) 2010-04, Vol.45 (1), p.51-69
Main Authors: Dwivedi, Harsh, Pande, Shankar
Format: Article
Language:English
Subjects:
Business management
Case studies
Enterprises
India
International trade
Perception
Quality of service
Transport infrastructure
Warehouses
Online Access:Get full text
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Summary:This study deals with the users' perception on Inland Container Depots (ICDs) in Rajasthan. It is an attempt to understand that how far the users of ICDs are satisfied with the procedures, documentations, storage, facilities and amenities and the control of time to maintain quality service used by Rajasthan Small Industries Corporation. The study concludes that there are several things to be updated and upgraded to bring the overall satisfaction amongst the users. The implication of the study is that these state owned institutions must adopt competitive strategies to meet the challenges of change in the area of international management.
ISSN:0015-7325
0971-7625
DOI:10.1177/0015732515100103