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The State of Global EAP: A Purchaser's Perspective

This article represents the voice of an Employee Assistance Program (EAP) purchaser and includes feedback from a group of multinational EA program managers. Vendors of EAP have their work cut out for them. They must develop locally customized products that meet the demands of the discriminating purc...

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Bibliographic Details
Published in:Journal of workplace behavioral health 2011-01, Vol.26 (1), p.10-24
Main Author: Pompe, John C.
Format: Article
Language:English
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Summary:This article represents the voice of an Employee Assistance Program (EAP) purchaser and includes feedback from a group of multinational EA program managers. Vendors of EAP have their work cut out for them. They must develop locally customized products that meet the demands of the discriminating purchaser in a complex global market that is rapidly changing. But they must also maintain the integrity of the EAP concept when the uninformed purchaser relies on them to deliver on their promises of quality and business-relevant results. All of this has to be done in an environment where there are strong downward pressures on EAP pricing, leading to an increasing challenge for EAP vendors to maintain profitability. Adapted from the source document.
ISSN:1555-5240
1555-5259
DOI:10.1080/15555240.2011.540973