User acceptance of a digital library system in developing countries: An application of the Technology Acceptance Model

• Published in: International journal of information management 2009-06, Vol.29 (3), p.196-209
• Main Authors: Park, Namkee, Roman, Raul, Lee, Seungyoon, Chung, Jae Eun
• Format: Article
• Language: English
• Subjects: Developing countries; Digital libraries; Digital library systems; Discriminant analysis; Exact sciences and technology; Information and communication sciences; Information science. Documentation; LDCs; Library and information science. General aspects; Sciences and techniques of general use; Studies; Technology Acceptance Model; Technology adoption; TEEAL; Use and user studies. Information needs; User behaviour
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2008.07.001

This study examines the factors that influence people's adoption and use of a digital library system and tests the applicability of the Technology Acceptance Model (TAM) in the context of developing countries. Using data from a survey of 16 institutions in Africa, Asia, and Central/Latin America ( N = 1082), a path analysis revealed that perceived ease of use of the library system had a significant impact on perceived usefulness, which ultimately led to behavioral intention to use. In addition, the study examined the similarities and differences in the significant predictors of the digital library acceptance across countries and continents. Further, the current study suggests that external variables that affect perceived ease of use and usefulness need to be considered as important factors in the process of designing, implementing, and operating digital library systems. Such consideration will help decrease the mismatch between system design and local users’ realities, and further facilitate the successful adoption of digital library systems in developing countries.