An exploratory study of RFID adoption in the retail sector

We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, impr...

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Bibliographic Details
Published in:Operations management research 2010-03, Vol.3 (1-2), p.80-89
Main Authors: Bhattacharya, Mithu, Chu, Chao-Hsien, Hayya, Jack, Mullen, Tracy
Format: Article
Language:English
Subjects:
Analysis
Business
Business and Management
Classification
Content analysis
Cost engineering
Discourse analysis
Engineering Economics
Exegesis & hermeneutics
Hypothesis testing
Industrial and Production Engineering
Information science
Innovation/Technology Management
Inventories
Inventory
Inventory management
Logistics
Management
Marketing
Operations Management
Operations research
Operations Research/Decision Theory
Organization
Pilot projects
Radio frequency identification
Research methodology
Retail industry
Retail stores
Retailing
Retailing industry
Science
Semiotics
Stockpiling
Studies
Technology adoption
Tracking
Value chain
Verbal communication
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Summary:We use a search procedure called content analysis to determine the benefits of RFID in the retail sector. Content analysis classifies textual material, such as academic articles, and reduces them to manageable data. We find that the key RFID retailer benefits are better management of inventory, improved security, better operational efficiency, and reduced cost. We also find the key RFID business processes to deal with, for example, tracking and tracing. Through hypothesis testing and correlations, we discover strong relationships between retailer benefits and RFID business processes, and that better management of inventory is a reason why RFID is being used by retailers.
ISSN:1936-9735
1936-9743
DOI:10.1007/s12063-010-0029-z