Beyond righting the wrong: Supervisor-subordinate reconciliation after an injustice

We propose a future-oriented model that focuses on the reconciliation of the supervisor—subordinate relationship after a workplace injustice. First, we propose factors associated with the victim’s sensemaking process that influence the need for relationship reconciliation efforts: the seriousness of...

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Bibliographic Details
Published in:Human relations (New York) 2011-03, Vol.64 (3), p.359-386
Main Authors: Andiappan, Meena, Treviño, Linda K
Format: Article
Language:English
Subjects:
Attitudes
Attribution
Blame
Demography
Employees
Equity
Forgiveness
Future
Human relations
Interdependence
Interpersonal relations
Justice
Management
Managers
Professional relations. Trade unions
Reconciliation
Sensemaking
Seriousness
Sociology
Sociology of work
Sociology of work and sociology of organizations
Trust
Victims
Working conditions
Workplaces
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Summary:We propose a future-oriented model that focuses on the reconciliation of the supervisor—subordinate relationship after a workplace injustice. First, we propose factors associated with the victim’s sensemaking process that influence the need for relationship reconciliation efforts: the seriousness of the violation, blame attribution, and equity sensitivity. We address the moderating effects of relationship characteristics, such as the existing trust reservoir and level of interdependence. Next, we propose that relationship outcomes will be influenced by characteristics of the relationship repair effort. Lastly, we examine the outcomes of successful reconciliation: forgiveness and restored trust and the moderating effects of victim characteristics.
ISSN:0018-7267
1741-282X
DOI:10.1177/0018726710384530