Need for recovery assessment among nursing professionals and call center operators

The present study descriptively compares the need for recovery (NFR) among 128 nursing professionals (nurses) and 223 call center operators according cutoff points in the literature (45 and 50) and by means of statistical tests, and verifies the association between NFR scores and the presence of mus...

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Bibliographic Details
Published in:Work (Reading, Mass.) Mass.), 2012, Vol.41 (S1), p.4838-4842
Main Authors: Moriguchi, Cristiane Shinohara, Trevizani, Taísa, de Fátima Carreira Moreira, Roberta, Januário, Letícia Bergamin, de Oliveira, Ana Beatriz, Coury, Helenice Jane Cote Gil
Format: Article
Language:English
Subjects:
Adult
Brazil
Fatigue - complications
Fatigue - diagnosis
Female
Humans
Male
Marketing
Middle Aged
Musculoskeletal Pain - complications
Nursing
Occupational Diseases - complications
Occupational Diseases - diagnosis
Rest
Surveys and Questionnaires
Young Adult
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Summary:The present study descriptively compares the need for recovery (NFR) among 128 nursing professionals (nurses) and 223 call center operators according cutoff points in the literature (45 and 50) and by means of statistical tests, and verifies the association between NFR scores and the presence of musculoskeletal symptoms. NFR was evaluated with the Need for Recovery Scale and musculoskeletal symptoms were evaluated with the Nordic Musculoskeletal Questionnaire. At a 45 point cutoff, 22% of the call-center workers and 33% of the nurses were classified as fatigued; at a 50 point cutoff, 13% of the call center operators and 27% of the nurses were classified as fatigued. The nurses had higher fatigue levels than the call center workers (p=0.015). Significant correlations were found between NFR scores and musculoskeletal symptoms reported during the previous 12 months (r=0.299, p
ISSN:1051-9815
1875-9270
DOI:10.3233/WOR-2012-0773-4838