Knowledge sharing in the public sector in Malaysia: a proposed holistic model

• Published in: Information Development 2012-02, Vol.28 (1), p.43-54
• Main Authors: Yusof, Zawiyah M., Ismail, Mohd. Bakhari, Ahmad, Kamsuriah, Yusof, Maryati M.
• Format: Article
• Language: English
• Subjects: Content analysis; Exact sciences and technology; Forming; Information and communication sciences; Information and document structure and analysis; Information processing and retrieval; Information science. Documentation; Knowledge management; Literature reviews; Malaysia; Mathematical models; Organizations; Public sector; Sciences and techniques of general use; Scientific and technological watch. Knowledge management
• ISSN: 0266-6669; 1741-6469
• DOI: 10.1177/0266666911431475

Organizations are becoming increasingly aware of the importance of knowledge sharing to survive and remain competitive. Current knowledge sharing models have been found to be lacking as they only focus on the relationships between factors that influence knowledge sharing. An integrated approach that is capable of a simultaneous investigation of the various factors that affect knowledge sharing initiatives, quality of knowledge management and its impact on organizational performance has not been widely attempted. This study aims to develop a holistic knowledge sharing model for the public sector in Malaysia that is based on an integrated approach, which combines factors that influence knowledge management (input), knowledge sharing quality (process) and workers’ performance as well as service delivery (output) that encompasses the individual, organization and technology. This study will firstly present a review of the literature of current models in knowledge sharing, which will then form the take-off point for the development of the proposed holistic model. Such a holistic model is deemed appropriate and necessary to steer knowledge sharing initiatives in tandem with forming the base for policy-making of such initiatives.