Sales, Tech Equal Convenience and Growth: Guest Opinion

The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction. But that's the current membership,...

Full description

Saved in:
Bibliographic Details
Published in:Credit Union Times 2012-04
Main Author: Steffen, Erin
Format: Article
Language:English
Subjects:
Banking
Corporate planning
Credit unions
Customer satisfaction
Financial institutions
Market shares
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by
cites
container_end_page
container_issue
container_start_page
container_title Credit Union Times
container_volume
creator Steffen, Erin
description The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction. But that's the current membership, and while they say they love their credit union, it hasn't translated into increased market share. If credit unions want to grow as an industry, our definition and delivery of service must evolve. Market research indicates areas credit unions need to improve.
format article
fullrecord <record><control><sourceid>proquest</sourceid><recordid>TN_cdi_proquest_reports_1010029070</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2645910881</sourcerecordid><originalsourceid>FETCH-proquest_reports_10100290703</originalsourceid><addsrcrecordid>eNpjYeA0NDC10DU3NzPhYOAqLs4yMDCxMLY04GQwD07MSS3WUQhJTc5QcC0sTcxRcM7PK0vNy0zNS05VSMxLUXAvyi8vybBScC9NLS5R8C_IzMvMz-NhYE1LzClO5YXS3AxKbq4hzh66BUX5hSCF8UWpBflFJcXxhgaGBgZGlgbmBsZEKQIAvnczUw</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1010029070</pqid></control><display><type>article</type><title>Sales, Tech Equal Convenience and Growth: Guest Opinion</title><source>EBSCOhost Business Source Ultimate</source><creator>Steffen, Erin</creator><creatorcontrib>Steffen, Erin</creatorcontrib><description>The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction. But that's the current membership, and while they say they love their credit union, it hasn't translated into increased market share. If credit unions want to grow as an industry, our definition and delivery of service must evolve. Market research indicates areas credit unions need to improve.</description><identifier>ISSN: 1058-7764</identifier><language>eng</language><publisher>New York: ALM Media Properties, LLC</publisher><subject>Banking ; Corporate planning ; Credit unions ; Customer satisfaction ; Financial institutions ; Market shares</subject><ispartof>Credit Union Times, 2012-04</ispartof><rights>copyright 2012 Credit Union Times</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>312,780,784,791</link.rule.ids></links><search><creatorcontrib>Steffen, Erin</creatorcontrib><title>Sales, Tech Equal Convenience and Growth: Guest Opinion</title><title>Credit Union Times</title><description>The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction. But that's the current membership, and while they say they love their credit union, it hasn't translated into increased market share. If credit unions want to grow as an industry, our definition and delivery of service must evolve. Market research indicates areas credit unions need to improve.</description><subject>Banking</subject><subject>Corporate planning</subject><subject>Credit unions</subject><subject>Customer satisfaction</subject><subject>Financial institutions</subject><subject>Market shares</subject><issn>1058-7764</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2012</creationdate><recordtype>article</recordtype><recordid>eNpjYeA0NDC10DU3NzPhYOAqLs4yMDCxMLY04GQwD07MSS3WUQhJTc5QcC0sTcxRcM7PK0vNy0zNS05VSMxLUXAvyi8vybBScC9NLS5R8C_IzMvMz-NhYE1LzClO5YXS3AxKbq4hzh66BUX5hSCF8UWpBflFJcXxhgaGBgZGlgbmBsZEKQIAvnczUw</recordid><startdate>20120404</startdate><enddate>20120404</enddate><creator>Steffen, Erin</creator><general>ALM Media Properties, LLC</general><scope>3V.</scope><scope>7XB</scope><scope>885</scope><scope>8FK</scope><scope>8G5</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ANIOZ</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRAZJ</scope><scope>FRNLG</scope><scope>GNUQQ</scope><scope>GUQSH</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M1F</scope><scope>M2O</scope><scope>MBDVC</scope><scope>PADUT</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>Q9U</scope></search><sort><creationdate>20120404</creationdate><title>Sales, Tech Equal Convenience and Growth: Guest Opinion</title><author>Steffen, Erin</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-proquest_reports_10100290703</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2012</creationdate><topic>Banking</topic><topic>Corporate planning</topic><topic>Credit unions</topic><topic>Customer satisfaction</topic><topic>Financial institutions</topic><topic>Market shares</topic><toplevel>online_resources</toplevel><creatorcontrib>Steffen, Erin</creatorcontrib><collection>ProQuest Central (Corporate)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Banking Information Database (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>Research Library (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central</collection><collection>Accounting, Tax &amp; Banking Collection (ProQuest)</collection><collection>ProQuest Central Essentials</collection><collection>AUTh Library subscriptions: ProQuest Central</collection><collection>ProQuest Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Accounting, Tax &amp; Banking Collection (Alumni)</collection><collection>Business Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Research Library Prep</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>Banking Information Database</collection><collection>ProQuest_Research Library</collection><collection>Research Library (Corporate)</collection><collection>Research Library China</collection><collection>One Business (ProQuest)</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central Basic</collection><jtitle>Credit Union Times</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Steffen, Erin</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Sales, Tech Equal Convenience and Growth: Guest Opinion</atitle><jtitle>Credit Union Times</jtitle><date>2012-04-04</date><risdate>2012</risdate><issn>1058-7764</issn><abstract>The credit union industry has made excellent member service a cornerstone of our business model. For current credit union members, this approach seems to have worked; according to a Filene study, credit unions outperform banks for member/customer satisfaction. But that's the current membership, and while they say they love their credit union, it hasn't translated into increased market share. If credit unions want to grow as an industry, our definition and delivery of service must evolve. Market research indicates areas credit unions need to improve.</abstract><cop>New York</cop><pub>ALM Media Properties, LLC</pub></addata></record>
fulltext fulltext
identifier ISSN: 1058-7764
ispartof Credit Union Times, 2012-04
issn 1058-7764
language eng
recordid cdi_proquest_reports_1010029070
source EBSCOhost Business Source Ultimate
subjects Banking
Corporate planning
Credit unions
Customer satisfaction
Financial institutions
Market shares
title Sales, Tech Equal Convenience and Growth: Guest Opinion
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-07T13%3A54%3A47IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Sales,%20Tech%20Equal%20Convenience%20and%20Growth:%20Guest%20Opinion&rft.jtitle=Credit%20Union%20Times&rft.au=Steffen,%20Erin&rft.date=2012-04-04&rft.issn=1058-7764&rft_id=info:doi/&rft_dat=%3Cproquest%3E2645910881%3C/proquest%3E%3Cgrp_id%3Ecdi_FETCH-proquest_reports_10100290703%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=1010029070&rft_id=info:pmid/&rfr_iscdi=true