Right care, right time, right place, every time

By improving its patient flow, Intermountain Healthcare was able to increase capacity and improve resource utilization. The project's guiding principle was to remove variation from patient flow processes, increase collaboration, and enhance the quality of care. A pilot project to redesign patie...

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Bibliographic Details
Published in:Healthcare financial management 2012-04, Vol.66 (4), p.82-88
Main Authors: Nowak, Nancy A, Rimmasch, Holly, Kirby, Ann, Kellogg, Chad
Format: Article
Language:English
Subjects:
Business process reengineering
Case management
Committees
Communication
Discharge planning
Documentation
Efficiency
Efficiency, Organizational
Employees
Health administration
Hospitals
Hospitals, General - organization & administration
Interdisciplinary aspects
Leadership
Organizational Case Studies
Patient Care Management - organization & administration
Patient satisfaction
Patients
Quality Assurance, Health Care
Quality of care
Social workers
Teams
Training
Utah
Workforce planning
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Summary:By improving its patient flow, Intermountain Healthcare was able to increase capacity and improve resource utilization. The project's guiding principle was to remove variation from patient flow processes, increase collaboration, and enhance the quality of care. A pilot project to redesign patient flow at Intermountain Medical Center focused on patient placement and care coordination. The pilot resulted in the creation of 21 virtual beds, reduced severity-adjusted average length of stay, enhanced patient satisfaction, and improved bed turn-around time.
ISSN:0735-0732