Case study: Traveline Cymru

Traveline Cymru is the Welsh Government's public transport information service providing journey planning, routing and timetable information for all bus, coach and rail services in Wales. They do this via a bilingual Web site, a bilingual call centre and mobile services, including bilingual app...

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Bibliographic Details
Published in:Logistics and Transport Focus 2015-03, Vol.17 (3), p.44
Main Author: Walter, Graham
Format: Article
Language:English
Subjects:
Bilingualism
Buses
Fares
Information sharing
Mass transit
Public transportation
Transportation planning
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Summary:Traveline Cymru is the Welsh Government's public transport information service providing journey planning, routing and timetable information for all bus, coach and rail services in Wales. They do this via a bilingual Web site, a bilingual call centre and mobile services, including bilingual apps for smartphones and tablets, a text service and mobile Web site. Their goal is to provide the travelling public in Wales with the information they need to make journeys by public transport community transport, walking, cycling and park and ride. In their customer satisfaction surveys, reasons many customer gave for not being 100% satisfied with the Travetine Cymru services were centred on the lack of proper fares information. Having established in 2010 that bus operators were comfortable with sharing fares, they next secured an agreement with the IT/systems supplier to build a fares module into their main procurement. At the time of writing, 83% of bus fares are visible to customers.
ISSN:1466-836X