Automation helps increase profitability

For many years, hotel minibars were thought of as amenities that became fiscal sinkholes. The service was so problematic that 10 years ago the Hyatt Regency San Francisco removed them from its 805 guestrooms. Now, because of automation, the hotel considers minibars to be a valuable amenity. Minibar...

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Bibliographic Details
Published in:Hotel & motel management 2003-11, Vol.218 (19), p.93
Main Author: Conlin, Joseph
Format: Article
Language:English
Subjects:
Airports
Automation
Bars
Hotels & motels
Product introduction
Profitability
Profits
Restaurant industry
Online Access:Get full text
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Summary:For many years, hotel minibars were thought of as amenities that became fiscal sinkholes. The service was so problematic that 10 years ago the Hyatt Regency San Francisco removed them from its 805 guestrooms. Now, because of automation, the hotel considers minibars to be a valuable amenity. Minibar suppliers are using the automation to help hoteliers analyze sales.
ISSN:0018-6082
2158-2122