The importance of quality: A post September 11 perspective

In these difficult times, many businesses have cut production and workforce to control costs. But what about quality? Customers still demand a quality product at a reasonable price. The authors first explain how to evaluate the costs of quality, and give tips on setting up a quality management syste...

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Bibliographic Details
Published in:The Journal of Corporate Accounting & Finance 2003-03, Vol.14 (3), p.11-15
Main Authors: Stanwick, Sarah D., Stanwick, Peter A.
Format: Article
Language:English
Subjects:
Consumers
Costs
Employees
Failure
Periodicals
Prevention
Product quality
Quality management
Quality standards
September 11 terrorist attacks-2001
Total quality
Online Access:Get full text
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Summary:In these difficult times, many businesses have cut production and workforce to control costs. But what about quality? Customers still demand a quality product at a reasonable price. The authors first explain how to evaluate the costs of quality, and give tips on setting up a quality management system. They then discuss how companies have responded in this turbulent era, and what we can expect in the future. © 2003 Wiley Periodicals, Inc.
ISSN:1044-8136
1097-0053
DOI:10.1002/jcaf.10147