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The importance of quality: A post September 11 perspective

In these difficult times, many businesses have cut production and workforce to control costs. But what about quality? Customers still demand a quality product at a reasonable price. The authors first explain how to evaluate the costs of quality, and give tips on setting up a quality management syste...

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Published in:The Journal of Corporate Accounting & Finance 2003-03, Vol.14 (3), p.11-15
Main Authors: Stanwick, Sarah D., Stanwick, Peter A.
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Language:English
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Stanwick, Peter A.
description In these difficult times, many businesses have cut production and workforce to control costs. But what about quality? Customers still demand a quality product at a reasonable price. The authors first explain how to evaluate the costs of quality, and give tips on setting up a quality management system. They then discuss how companies have responded in this turbulent era, and what we can expect in the future. © 2003 Wiley Periodicals, Inc.
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source ABI/INFORM Global (ProQuest); Wiley; BSC - Ebsco (Business Source Ultimate)
subjects Consumers
Costs
Employees
Failure
Periodicals
Prevention
Product quality
Quality management
Quality standards
September 11 terrorist attacks-2001
Total quality
title The importance of quality: A post September 11 perspective
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