Pulse Check: Evaluating Your Compliance Training

Evaluating compliance training is largely about two things. The evaluation methods discussed should help determine both the trainer's and the student's performance. Trainers should be just like the spectators watching a golfer. They should have some idea of the effectiveness of the complia...

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Bibliographic Details
Published in:ABA Bank Compliance 2005-11, Vol.26 (8), p.24
Main Author: McCollough, Jennifer K
Format: Article
Language:English
Subjects:
Bank compliance
Compliance
Currency transactions
Guidelines
Job performance
Students
Training
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Summary:Evaluating compliance training is largely about two things. The evaluation methods discussed should help determine both the trainer's and the student's performance. Trainers should be just like the spectators watching a golfer. They should have some idea of the effectiveness of the compliance instruction just by watching -- and listening to -- the students. They can learn a great deal about how any training session is progressing by asking the students questions that force them to process and apply what they have learned. A test can be provided to the students as a self-evaluation tool, but it is often a better choice for the trainer to administer the test. Carefully study the results of the routine monitoring and annual audits. These results will tell not only where the bank has problems but also whether training efforts have been successful. Training employees so they can do their jobs well is a must. Trainers must also evaluate the training.
ISSN:0887-0187
1930-3963