Letter from Jamaica

The main purpose of my visit was to deliver a keynote talk entitled 'Creating a customer service culture'. At its best, customer service is outstanding - as we experienced at Sandals Beach Resorts and with Air Jamaica. But generally, poor customer service is a big problem. As in the UK, th...

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Bibliographic Details
Published in:Training Journal 2005-01, p.23
Main Author: Nixon, Bruce
Format: Article
Language:English
Subjects:
Competitive advantage
Customer services
Debt restructuring
Debt service
Economic conditions
Fair trade
Free trade
Poverty
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Summary:The main purpose of my visit was to deliver a keynote talk entitled 'Creating a customer service culture'. At its best, customer service is outstanding - as we experienced at Sandals Beach Resorts and with Air Jamaica. But generally, poor customer service is a big problem. As in the UK, there is a tradition of confusing service with servitude.
ISSN:1465-6523