THE PATIENT'S PERSPECTIVE

Beginning this month, hospitals subject to the inpatient prospective-payment-system provisions are required to submit data from a standardized survey of their adult patients to receive their full annual payment update from the CMS for fiscal 2008. The Consumer Assessment of Healthcare Providers and...

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Bibliographic Details
Published in:Modern Healthcare 2007-07, Vol.37 (29), p.26
Main Author: Kirchheimer, Barbara
Format: Article
Language:English
Subjects:
Communication
Consumers
Hospitals
Nurses
Patient safety
Patient satisfaction
Pay for performance
Physicians
Polls & surveys
Prospective payment systems
Quality improvement
Quality of care
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Summary:Beginning this month, hospitals subject to the inpatient prospective-payment-system provisions are required to submit data from a standardized survey of their adult patients to receive their full annual payment update from the CMS for fiscal 2008. The Consumer Assessment of Healthcare Providers and Systems hospital survey, known as HCAHPS, is the standardized survey hospitals must use to report their patient-experience data to the CMS. Much agonizing and debate has gone into the exact format of the HCAHPS survey instrument, and the CMS has taken pains to educate hospitals and their survey vendors about it through training sessions and voluntary dry runs. While most within the industry agree that HCAHPS will shine a much-needed spotlight on patient perceptions of hospital care, there are still some concerns. The CMS has approved only Chinese, English and Spanish translations of the survey. That means hospitals with large groups of patients who speak other languages may have a hard time collecting data from sizable segments of their patient base.
ISSN:0160-7480
1944-7647