Ohio Savings Bank leapfrogs big competitors with Internet leadership

The corporate headquarters of Ohio Savings Bank - a $6-billion, privately held bank with branches in Ohio and Florida - sits within a few-block radius of the Key Corp, National City, Bank One, and Huntington bank buildings in downtown Cleveland. The bank focuses on leapfrogging technology - putting...

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Bibliographic Details
Published in:Journal of retail banking services : JRBS 1999-07, Vol.21 (2), p.15
Main Author: Gray, Lori
Format: Article
Language:English
Subjects:
Banking industry
Branch banking
Call centers
Case studies
Customer feedback
Customer services
Electronic banking
Financial services
Internet
Savings banks
Software
Websites
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Summary:The corporate headquarters of Ohio Savings Bank - a $6-billion, privately held bank with branches in Ohio and Florida - sits within a few-block radius of the Key Corp, National City, Bank One, and Huntington bank buildings in downtown Cleveland. The bank focuses on leapfrogging technology - putting it so far ahead that, more often than not, its development and customer service staff have to scramble to define standards and procedures in the absence of vendor solutions that meet its need. As the Internet culture gains momentum in the bank, it intends to expand its retail presence as well as apply its strategies to other divisions within the bank. Seeking out development partnerships and bleeding-edge technical implementations has provided the bank with the momentum to build systems that are customer-responsive and scalable. The culture this embrace of technology brings with it provides the bank with a dynamic paradigm for banking that can serve all channels of the institution.
ISSN:0195-2064