Using a family of measures to assess organizational performa

Every organization is interested in finding out how it is doing. But there is no single measure that will provide a meaningful answer. Continuity in plans, improvements, and customer relations requires balance in measurement as expressed in families of measures. There is a number of factors to consi...

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Bibliographic Details
Published in:Global business and organizational excellence 1995-07, Vol.14 (3), p.111
Main Author: Thor, Carl G
Format: Article
Language:English
Subjects:
Guidelines
Productivity measurement
Online Access:Get full text
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Summary:Every organization is interested in finding out how it is doing. But there is no single measure that will provide a meaningful answer. Continuity in plans, improvements, and customer relations requires balance in measurement as expressed in families of measures. There is a number of factors to consider when designing a family of measures: 1. The family of measures must be linked to the appropriate level of the strategic plan. 2. The family of measures must be well-communicated throughout the organization. 3. The family of measures must be made up of enough members to ensure completeness. 4. The family of measures must be technically sound. 5. The family of measures must be taken and reviewed as often as appropriate.
ISSN:1932-2054
1932-2062