Managing change

Through a change management program that involves focusing on customer service and maximizing both the contributions of employees and the use of technology, Ontario's Ministry of Consumer and Commercial Relations (MCCR) has positioned itself at the forefront of government initiative and innovat...

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Bibliographic Details
Published in:The Canadian business review 1993-12, Vol.20 (4), p.17
Main Authors: LeClerc, Bob, Daniels, Art
Format: Article
Language:English
Subjects:
Business process reengineering
Case studies
Changes
Customer service
Customer services
Employees
Employment
Government agencies
Job sharing
Management
Management of change
Organizational change
Part time employment
People with disabilities
Personal property
Projects
Public administration
Registration
Resource management
Work environment
Workforce planning
Workweeks
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Summary:Through a change management program that involves focusing on customer service and maximizing both the contributions of employees and the use of technology, Ontario's Ministry of Consumer and Commercial Relations (MCCR) has positioned itself at the forefront of government initiative and innovation. MCCR's change management program, called Managing Corporately, has involved several hundred staff in 17 projects over the past 2 years. The projects are designed, first, to find improvements that will give the ministry more flexibility and more value for its dollars and, 2nd, to prepare staff for new and different skills and businesses. In the first year, projects included a vacancy management tool to help MCCR match people with jobs, a skills inventory to help identify the basic skills in the ministry and where they are found, and a new branch-by-branch budget report to keep the ministry on top of its financial situation.
ISSN:0317-4026