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How to Develop a Useful Program to Monitor Bank/Corporate Service Quality
Companies use bank report cards for a variety of reasons. TIAA-CREF began using bank report cards because it had to switch from a monthly account closing to a daily closing in order to produce acknowledgements for the receipt of cash for its participants within 5 business days. There are several ben...
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| Published in: | AFP exchange 1992-11, Vol.12 (6), p.38 |
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| Format: | Magazinearticle |
| Language: | English |
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| container_issue | 6 |
| container_start_page | 38 |
| container_title | AFP exchange |
| container_volume | 12 |
| creator | Giordano, Chris |
| description | Companies use bank report cards for a variety of reasons. TIAA-CREF began using bank report cards because it had to switch from a monthly account closing to a daily closing in order to produce acknowledgements for the receipt of cash for its participants within 5 business days. There are several benefits to be gained through the use of a report card. For the treasury manager, a bank report card opens lines of communication. It can also offer a competitive advantage and provide banks with an opportunity to develop new services. The first step in using a bank report card is to identify the banks and services the company wants to evaluate. The next step is to create benchmarks. Once companies have determined their benchmarks, the key to making the system work is acceptance by their service providers. The last step in using a bank report card is communicating the results to the service provider. |
| format | magazinearticle |
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TIAA-CREF began using bank report cards because it had to switch from a monthly account closing to a daily closing in order to produce acknowledgements for the receipt of cash for its participants within 5 business days. There are several benefits to be gained through the use of a report card. For the treasury manager, a bank report card opens lines of communication. It can also offer a competitive advantage and provide banks with an opportunity to develop new services. The first step in using a bank report card is to identify the banks and services the company wants to evaluate. The next step is to create benchmarks. Once companies have determined their benchmarks, the key to making the system work is acceptance by their service providers. The last step in using a bank report card is communicating the results to the service provider.</description><identifier>ISSN: 1528-4077</identifier><language>eng</language><publisher>Bethesda: Association for Financial Professionals</publisher><subject>Benchmarks ; Cash management ; Cash management services ; Corporate Services ; Criteria ; Data transmission ; Financial management ; Financial services ; Meetings ; Quality of service ; Quality standards ; Selection ; Service Quality</subject><ispartof>AFP exchange, 1992-11, Vol.12 (6), p.38</ispartof><rights>Copyright Treasury Management Association Nov/Dec 1992</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/225996619?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>780,784,15316,36062,44363</link.rule.ids></links><search><creatorcontrib>Giordano, Chris</creatorcontrib><title>How to Develop a Useful Program to Monitor Bank/Corporate Service Quality</title><title>AFP exchange</title><description>Companies use bank report cards for a variety of reasons. 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| fulltext | fulltext |
| identifier | ISSN: 1528-4077 |
| ispartof | AFP exchange, 1992-11, Vol.12 (6), p.38 |
| issn | 1528-4077 |
| language | eng |
| recordid | cdi_proquest_reports_225996619 |
| source | ABI/INFORM global |
| subjects | Benchmarks Cash management Cash management services Corporate Services Criteria Data transmission Financial management Financial services Meetings Quality of service Quality standards Selection Service Quality |
| title | How to Develop a Useful Program to Monitor Bank/Corporate Service Quality |
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