Bank relations: how to develop a useful program to monitor bank/corporate service quality

Some institutions have found it helpful to create "bank report cards" in order to evaluate and communicate with their bank. Such report cards set clear objectives for the organization and tell the bank what level of performance is expected. To be fair, report cards need to have benchmarks...

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Bibliographic Details
Published in:AFP exchange 1992-11, Vol.12 (6), p.38
Main Author: Giordano, Chris
Format: Magazinearticle
Language:English
Subjects:
Banks
Case studies
Cash management services
Companies
How-to
Productivity
Public relations
Service Quality
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Summary:Some institutions have found it helpful to create "bank report cards" in order to evaluate and communicate with their bank. Such report cards set clear objectives for the organization and tell the bank what level of performance is expected. To be fair, report cards need to have benchmarks with quantifiable standards. Records must be carefully kept, though they should not be onerous for employees. The company should communicate results to the bank quarterly or semi-annually. A benefit of using report cards is that the bank may create new products and services suitable for the company and others.
ISSN:1528-4077