A case for boosting revenues by seeking feedback

Professionals like [Debra Nussbaum] universally describe feedback programs as a huge success with clients. "They're thrilled," says Julie Meyers, formerly at Duane Morris. When I spoke to Meyers, she was on her way to Chicago to do a client interview.

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Bibliographic Details
Published in:Of Counsel 2008-10, Vol.27 (10), p.8
Main Author: Kane, Tom
Format: Article
Language:English
Subjects:
Advantages
Attorneys
Customer feedback
Customer service
Economic aspects
Feedback
Feedback (Psychology)
Finance
Interviews
Law firms
Marketing
Polls & surveys
Profitability
Online Access:Get full text
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Description
Summary:Professionals like [Debra Nussbaum] universally describe feedback programs as a huge success with clients. "They're thrilled," says Julie Meyers, formerly at Duane Morris. When I spoke to Meyers, she was on her way to Chicago to do a client interview.
ISSN:0730-3815