Measuring your success

StorageTek, a provider of data storage solutions headquartered in Louisville, Colorado, implemented a quality improvement program in 1990. As part of this program, all departments were asked to quantify the services they provided. The security department accepted this challenging mandate in 1993 and...

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Bibliographic Details
Published in:Security management 1997-10, Vol.41 (10), p.42
Main Author: Nelson, Lowell A
Format: Magazinearticle
Language:English
Subjects:
Access control
Case studies
Computer terminals
Customer satisfaction
Customer services
Information industry
Parking violations
Quality control
Response time
Security management
Security services
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Summary:StorageTek, a provider of data storage solutions headquartered in Louisville, Colorado, implemented a quality improvement program in 1990. As part of this program, all departments were asked to quantify the services they provided. The security department accepted this challenging mandate in 1993 and since then has developed programs that measure its principal functions: security officer response times, security patrol activity, and the effectiveness of the proprietary information program.
ISSN:0145-9406
1930-6970