The ATM at Age Twenty: A Productivity Paradox: THE PRODUCTIVITY POTENTIAL OF ATMs COST JUSTIFICATION SCENARIO ANALYZING THE PRODUCTIVITY OF ATMs THE REALITY OF ATM USE THE PARADOX--AND ITS LESSONS ADDITIONAL RESOURCES

The automated teller machine (ATM) was first introduced to the United States in 1969 by the Docutel Corporation in Texas. After a slow start, the growth of ATMs increased, and today there are approximately 75,000 units installed in the United States, representing a capital investment of more than $4...

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Bibliographic Details
Published in:National productivity review 1990-07, Vol.9 (3), p.273
Main Author: Haynes, Ray M
Format: Article
Language:English
Subjects:
Banking industry
Checking accounts
Commercial banks
Costs
Customer services
Efficiency
Marketing
Productivity
Online Access:Get full text
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Summary:The automated teller machine (ATM) was first introduced to the United States in 1969 by the Docutel Corporation in Texas. After a slow start, the growth of ATMs increased, and today there are approximately 75,000 units installed in the United States, representing a capital investment of more than $4 billion. The annual cost of maintaining these machines is estimated at more than $300 million. At the time of the ATMs' introduction, it was believed that such an investment would pay off handsomely in large productivity increases stemming from reductions in transaction processing...
ISSN:0277-8556
1520-6734