Using a family of measures to assess organizational performance

Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.

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Bibliographic Details
Published in:National Productivity Review (1986-1998) 1995-06, Vol.14 (3), p.111-131
Main Author: Thor, Carl G.
Format: Article
Language:English
Subjects:
Evaluation
Internal customers
Management
Meals
Methods
Organizational effectiveness
Productivity
Vacations
Citations: Items that cite this one
Online Access:Get full text
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Description
Summary:Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.
ISSN:0277-8556
1520-6734
DOI:10.1002/npr.4040140312