Using a family of measures to assess organizational performance

Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.

Saved in:
Bibliographic Details
Published in:National Productivity Review (1986-1998) 1995-06, Vol.14 (3), p.111-131
Main Author: Thor, Carl G.
Format: Article
Language:English
Subjects:
Evaluation
Internal customers
Management
Meals
Methods
Organizational effectiveness
Productivity
Vacations
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c2732-827f9def7ca590135bb2576b61e6e02c94e033f2d5912c42f1e4e32125478c5b3
cites
container_end_page 131
container_issue 3
container_start_page 111
container_title National Productivity Review (1986-1998)
container_volume 14
creator Thor, Carl G.
description Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.
doi_str_mv 10.1002/npr.4040140312
format article
fullrecord <record><control><sourceid>gale_proqu</sourceid><recordid>TN_cdi_proquest_reports_236681085</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><galeid>A17184312</galeid><sourcerecordid>A17184312</sourcerecordid><originalsourceid>FETCH-LOGICAL-c2732-827f9def7ca590135bb2576b61e6e02c94e033f2d5912c42f1e4e32125478c5b3</originalsourceid><addsrcrecordid>eNqFkU1LAzEQhoMoWD-unte7W_O52T2JiFZFtGiL4CWk6aREdzdrsqL11xupKIIgcxgYnncY5kFoj-AhwZgetl0Ycswx4ZgRuoYGRFCcF5LxdTTAVMq8FKLYRFsxPmKMq6okA3Q0ja5dZDqzunH1MvM2a0DHlwAx632mY4QYMx8WunXvune-1XXWQbA-NLo1sIM2rK4j7H71bTQ9O52cnOdXN6OLk-Or3FDJaF5Saas5WGm0qDBhYjajQhazgkABmJqKA2bM0rmoCDWcWgIcGCVUcFkaMWPbaH-1twv--QVirwJ0PvRRUVYUJcGlSMzBilnoGpRrre-DNgtoIejat2BdGh8TSUqeHpTw_A881RwaZ_7ihyveBB9jAKu64Bodlopg9WlAJQPqx0AKVKvAa1q0_IdW1-PbX9mv41zs4e07q8OTSkalUPfXI3Upx5O7h9FYnbMP5YWXfA</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>236681085</pqid></control><display><type>article</type><title>Using a family of measures to assess organizational performance</title><source>EBSCOhost Business Source Ultimate</source><source>ABI/INFORM Archive</source><source>ABI/INFORM Global</source><creator>Thor, Carl G.</creator><creatorcontrib>Thor, Carl G.</creatorcontrib><description>Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.</description><identifier>ISSN: 0277-8556</identifier><identifier>EISSN: 1520-6734</identifier><identifier>DOI: 10.1002/npr.4040140312</identifier><identifier>CODEN: NPREDA</identifier><language>eng</language><publisher>New York: John Wiley &amp; Sons, Ltd</publisher><subject>Evaluation ; Internal customers ; Management ; Meals ; Methods ; Organizational effectiveness ; Productivity ; Vacations</subject><ispartof>National Productivity Review (1986-1998), 1995-06, Vol.14 (3), p.111-131</ispartof><rights>Copyright © 1995 John Wiley &amp; Sons, Inc.</rights><rights>COPYRIGHT 1995 John Wiley &amp; Sons, Inc.</rights><rights>Copyright Wiley Periodicals Inc. Summer 1995</rights><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c2732-827f9def7ca590135bb2576b61e6e02c94e033f2d5912c42f1e4e32125478c5b3</citedby></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/236681085?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>312,314,776,780,787,15295,15513,27901,27902,36029,36039,44337,44339</link.rule.ids></links><search><creatorcontrib>Thor, Carl G.</creatorcontrib><title>Using a family of measures to assess organizational performance</title><title>National Productivity Review (1986-1998)</title><addtitle>Natl. Prod. Rev</addtitle><description>Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.</description><subject>Evaluation</subject><subject>Internal customers</subject><subject>Management</subject><subject>Meals</subject><subject>Methods</subject><subject>Organizational effectiveness</subject><subject>Productivity</subject><subject>Vacations</subject><issn>0277-8556</issn><issn>1520-6734</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>1995</creationdate><recordtype>article</recordtype><sourceid>M0A</sourceid><sourceid>M0C</sourceid><recordid>eNqFkU1LAzEQhoMoWD-unte7W_O52T2JiFZFtGiL4CWk6aREdzdrsqL11xupKIIgcxgYnncY5kFoj-AhwZgetl0Ycswx4ZgRuoYGRFCcF5LxdTTAVMq8FKLYRFsxPmKMq6okA3Q0ja5dZDqzunH1MvM2a0DHlwAx632mY4QYMx8WunXvune-1XXWQbA-NLo1sIM2rK4j7H71bTQ9O52cnOdXN6OLk-Or3FDJaF5Saas5WGm0qDBhYjajQhazgkABmJqKA2bM0rmoCDWcWgIcGCVUcFkaMWPbaH-1twv--QVirwJ0PvRRUVYUJcGlSMzBilnoGpRrre-DNgtoIejat2BdGh8TSUqeHpTw_A881RwaZ_7ihyveBB9jAKu64Bodlopg9WlAJQPqx0AKVKvAa1q0_IdW1-PbX9mv41zs4e07q8OTSkalUPfXI3Upx5O7h9FYnbMP5YWXfA</recordid><startdate>19950622</startdate><enddate>19950622</enddate><creator>Thor, Carl G.</creator><general>John Wiley &amp; Sons, Ltd</general><general>John Wiley &amp; Sons, Inc</general><general>Wiley Periodicals Inc</general><scope>BSCLL</scope><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>8FK</scope><scope>8FL</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>F~G</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M0A</scope><scope>M0C</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PYYUZ</scope><scope>Q9U</scope></search><sort><creationdate>19950622</creationdate><title>Using a family of measures to assess organizational performance</title><author>Thor, Carl G.</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c2732-827f9def7ca590135bb2576b61e6e02c94e033f2d5912c42f1e4e32125478c5b3</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>1995</creationdate><topic>Evaluation</topic><topic>Internal customers</topic><topic>Management</topic><topic>Meals</topic><topic>Methods</topic><topic>Organizational effectiveness</topic><topic>Productivity</topic><topic>Vacations</topic><toplevel>online_resources</toplevel><creatorcontrib>Thor, Carl G.</creatorcontrib><collection>Istex</collection><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>ABI/INFORM Collection</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central</collection><collection>Business Premium Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Business Premium Collection (Alumni)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Archive</collection><collection>ABI/INFORM Global</collection><collection>One Business</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ABI/INFORM Collection China</collection><collection>ProQuest Central Basic</collection><jtitle>National Productivity Review (1986-1998)</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Thor, Carl G.</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Using a family of measures to assess organizational performance</atitle><jtitle>National Productivity Review (1986-1998)</jtitle><addtitle>Natl. Prod. Rev</addtitle><date>1995-06-22</date><risdate>1995</risdate><volume>14</volume><issue>3</issue><spage>111</spage><epage>131</epage><pages>111-131</pages><issn>0277-8556</issn><eissn>1520-6734</eissn><coden>NPREDA</coden><abstract>Every organization is interested in finding out how it's doing. But there is no one measure that will provide a meaningful answer. This article discusses the need for a family of measures—and how to arrive at the optimal number and types of measures to make up that family.</abstract><cop>New York</cop><pub>John Wiley &amp; Sons, Ltd</pub><doi>10.1002/npr.4040140312</doi><tpages>21</tpages></addata></record>
fulltext fulltext
identifier ISSN: 0277-8556
ispartof National Productivity Review (1986-1998), 1995-06, Vol.14 (3), p.111-131
issn 0277-8556
1520-6734
language eng
recordid cdi_proquest_reports_236681085
source EBSCOhost Business Source Ultimate; ABI/INFORM Archive; ABI/INFORM Global
subjects Evaluation
Internal customers
Management
Meals
Methods
Organizational effectiveness
Productivity
Vacations
title Using a family of measures to assess organizational performance
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-06T04%3A48%3A50IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-gale_proqu&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Using%20a%20family%20of%20measures%20to%20assess%20organizational%20performance&rft.jtitle=National%20Productivity%20Review%20(1986-1998)&rft.au=Thor,%20Carl%20G.&rft.date=1995-06-22&rft.volume=14&rft.issue=3&rft.spage=111&rft.epage=131&rft.pages=111-131&rft.issn=0277-8556&rft.eissn=1520-6734&rft.coden=NPREDA&rft_id=info:doi/10.1002/npr.4040140312&rft_dat=%3Cgale_proqu%3EA17184312%3C/gale_proqu%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c2732-827f9def7ca590135bb2576b61e6e02c94e033f2d5912c42f1e4e32125478c5b3%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=236681085&rft_id=info:pmid/&rft_galeid=A17184312&rfr_iscdi=true