Peak Performances

It's been a great tool for us in our strategic-planning process for capital improvements at our properties," said [Steve Gilmore]. "There've been situations where we've installed a spa and a playground in a community after receiving the results of the surveys. But we find th...

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Bibliographic Details
Published in:Multi - Housing News 2005-05, Vol.40 (5), p.1
Main Author: Allen, Angela C
Format: Article
Language:English
Subjects:
Apartments
Community
Customer services
Employees
Hurricanes
Internet
Profitability
Property management
Rentals
Training
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Summary:It's been a great tool for us in our strategic-planning process for capital improvements at our properties," said [Steve Gilmore]. "There've been situations where we've installed a spa and a playground in a community after receiving the results of the surveys. But we find the bottom line in all our surveys is the people.
ISSN:0146-0919