The unprecedented disruption of COVID-19

[...]service contractors may experience higher demand for repairs with people at home during the day. There will be major shortages over the next 120 days that may prevent a job from being completed, which will affect cash flow and customer loyalty - both of which are critical right now. Some of the...

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Bibliographic Details
Published in:PM Engineer 2020-04, Vol.26 (4), p.40-44
Main Author: Emerson, Mike
Format: Article
Language:English
Subjects:
Brand loyalty
Contractors
Coronaviruses
Costs
COVID-19
Customer services
Customers
Strategic planning
Supply chains
SWOT analysis
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Summary:[...]service contractors may experience higher demand for repairs with people at home during the day. There will be major shortages over the next 120 days that may prevent a job from being completed, which will affect cash flow and customer loyalty - both of which are critical right now. Some of these could be: * A main supplier dissolves or becomes unable to fill orders. * A product line becomes unavailable. * Talent becomes available. * A competitor in the market liquidates. * A service company that serves the same customers or has a complementary offering is up for sale.
ISSN:1080-353X
2328-9333