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OTP Industrial Solutions is an industrial distributer of mechanical power transmission equipment and pumps, and Air Technologies is North America's largest independent compressor distributor and service center. ? T As Derrow's senior leadership team helped employees figure out how to work...

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Bibliographic Details
Published in:Smart Business Columbus 2020-06, Vol.28 (9), p.6-10
Main Author: Gest, Jayne
Format: Article
Language:English
Subjects:
Coronaviruses
Corporate presidents
COVID-19
Customer services
Employees
Empowerment
Presidents
Recessions
Online Access:Get full text
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Summary:OTP Industrial Solutions is an industrial distributer of mechanical power transmission equipment and pumps, and Air Technologies is North America's largest independent compressor distributor and service center. ? T As Derrow's senior leadership team helped employees figure out how to work from home, using systems already robust enough to handle the load, they stepped up communications and kept the staff focused on staying connected to customers. [...]many of Ohio Transmission Corp.'s customers hadn't shut down yet, but within a matter of seven to 10 days, the company lost its ability to access customer facilities beyond service technicians repairing equipment in essential businesses. SORT THROUGH THE VARIABLES The bigger challenge, though, is maintaining a level of optimism, while still being realistic about the way you manage the expense side of the business, Derrow says.
ISSN:1544-8703