Design Thinking For Organizational Change

Our experience had shown that when client engagements were led with design thinking, they were the most enduring, most lucrative, and highest client‐rated experiences we delivered.

Saved in:
Bibliographic Details
Published in:Design Management Review 2020-12, Vol.31 (4), p.34-48
Main Authors: Wuertz, Hal, Eshbaugh, Scott, Nelson, Sarah B.
Format: Article
Language:English
Subjects:
Customer relations
Design thinking
Organizational change
Project management
Ratings & rankings
User experience
Citations: Items that this one cites
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Our experience had shown that when client engagements were led with design thinking, they were the most enduring, most lucrative, and highest client‐rated experiences we delivered.
ISSN:1557-0614
1948-7169
DOI:10.1111/drev.12246