Tesla's vehicle quality is off the charts -- literally

Yet in the premier quality polls that draw from an unfiltered bank of owners, Tesla isn't formally ranked; it's an asterisk. 3 key studies I'm referring to J.D. Power's Initial Quality and Vehicle Dependability studies as well as its APEAL Study, the one that measures things gone...

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Bibliographic Details
Published in:Automotive News 2021-11, Vol.96 (7014), p.12
Main Author: Versical, Dave
Format: Article
Language:English
Subjects:
Automobile industry
Competition
Product quality
Quality management
Surveys
Online Access:Get full text
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Summary:Yet in the premier quality polls that draw from an unfiltered bank of owners, Tesla isn't formally ranked; it's an asterisk. 3 key studies I'm referring to J.D. Power's Initial Quality and Vehicle Dependability studies as well as its APEAL Study, the one that measures things gone right. [...]I went to Dave Sargent, J.D. Power's veteran vice president of automotive quality, for his take. [...]in compiling its Tesla scores, J.D. Power takes surveys from 35 states, rolls in some calculations based on how premium buyers tend to respond in the 15 "restricted" states and comes up with an estimate.
ISSN:0005-1551
1557-7686