Service Centers Rate the Mills: 'Brother Can You Spare a Ton'

Jacobson said that Producing in a pandemic is no picnic, but the aftermath of the 2020 COVID-related shutdowns proved even more challenging for the North American production community, at least in terms of how its performance was graded by mill customers. The past 12 months have been marked by astro...

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Bibliographic Details
Published in:Metal Center News 2021-11
Main Author: Jacobson, John E
Format: Article
Language:English
Subjects:
Customer satisfaction
Customer services
Customers
Pandemics
Polls & surveys
Service centers
Shutdowns
Steel industry
Steel products
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Summary:Jacobson said that Producing in a pandemic is no picnic, but the aftermath of the 2020 COVID-related shutdowns proved even more challenging for the North American production community, at least in terms of how its performance was graded by mill customers. The past 12 months have been marked by astronomical pricing for most steel products and a supply crunch that left customers scrambling for steel product. That combination resulted in a less satisfied customer base, an inescapable conclusion to draw from the annual survey of mill performance conducted by Jacobson & Associates. This year's survey is most notable for what's not included. Each year, the survey asks steel consumers which mills have demonstrated the most improvement over the course of the previous 12 months. In 2021, not one mill qualified. Plate, bar/structural and SBQ also produced a change on the leaderboard. EVRAZ Portland took first in plate, Nucor Birmingham was the preferred choice in bar/structural and Alton Steel was the top-ranked SBQ producer.
ISSN:0539-4511