Talk or Text? Evaluating Response Rates by Remote Survey Method During COVID-19

Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, we randomly selected about 600 adults in El Sa...

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Published in:Policy File 2022
Main Authors: Amaral, Sofia, Dinarte-Diaz, Lelys, Dominguez, Patricio, Romero, Steffanny, Perez-Vincent, Santiago M
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Intelligence
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Dinarte-Diaz, Lelys
Dominguez, Patricio
Romero, Steffanny
Perez-Vincent, Santiago M
description Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, we randomly selected about 600 adults in El Salvador to survey using two different tools: telephone interviews or a self-completion survey via WhatsApp. We find that phone-based surveys increase the rate of survey completion by 42 percentage points. We document even larger effects for women and older adults. Although direct costs of phone-based surveys are substantially largerimplementation costestimates imply that when adjusted for the probability of completion, the costs of conducting phone-based surveys can be 25 percent lower.
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COVID-19
Intelligence
title Talk or Text? Evaluating Response Rates by Remote Survey Method During COVID-19
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