Service Centers Rate the Mills Regaining Favor

After the supply-challenged, price-spiked year of 2021, the steel production industry returned to a more normal environment, allowing mills to better meet their customers' needs. For North America's steel producers, this is more like it. Most of the charts that follow are standards in the...

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Bibliographic Details
Published in:Metal Center News 2022-11, p.1
Main Author: Jacobson, John E
Format: Article
Language:English
Subjects:
Customer satisfaction
Customer services
Polls & surveys
Service centers
Steel industry
Steel production
Online Access:Get full text
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Summary:After the supply-challenged, price-spiked year of 2021, the steel production industry returned to a more normal environment, allowing mills to better meet their customers' needs. For North America's steel producers, this is more like it. Most of the charts that follow are standards in the Jacobson Survey, including The Leaders, The Loyalty Index and Overall Customer Satisfaction. But one has changed from the 2021 installment.
ISSN:0539-4511