Opening the "BLACK BOX"

Delayed deliveries? [...]human planners need to comprehend the workings of AI, grasp why it makes certain decisions, and intervene if they believe they possess superior insights. [...]they frequently resist the shift toward relying on system-generated decisions, which can be attributed to their fear...

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Bibliographic Details
Published in:Supply Chain Management Review 2023-09, Vol.27 (5), p.28-35
Main Authors: Hoberg, Kai, Alicke, Knut, Feindt, Michael
Format: Article
Language:English
Subjects:
Algorithms
Artificial intelligence
Decision making
Forecasting
Inventory
Inventory management
Planning
Supply chains
Variables
Online Access:Get full text
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Summary:Delayed deliveries? [...]human planners need to comprehend the workings of AI, grasp why it makes certain decisions, and intervene if they believe they possess superior insights. [...]they frequently resist the shift toward relying on system-generated decisions, which can be attributed to their fear of job loss and discomfort with machines making decisions traditionally within their domain. [...]AI forecasts were too low, and sales were lost. [...]the forecasts were now hugely inflated.
ISSN:1521-9747