SERVICE RECOVERY: FOUR STEPS TO KEEPING CUSTOMERS

Owning our mistakes is a critical step in service recovery--and service recovery is critical to the success of your business, no matter what that business is. When you make a mistake, you can either solve it and keep the customer, or you can say goodbye. Here, Tschohl offers ways to keep customers s...

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Bibliographic Details
Published in:American Fastener Journal 2024-07, Vol.40 (4), p.42-43
Main Author: Tschohl, John
Format: Article
Language:English
Subjects:
Automobile dealers
Customer satisfaction
Customer services
Customers
Employees
Empowerment
Recovery
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Summary:Owning our mistakes is a critical step in service recovery--and service recovery is critical to the success of your business, no matter what that business is. When you make a mistake, you can either solve it and keep the customer, or you can say goodbye. Here, Tschohl offers ways to keep customers satisfied and loyal.
ISSN:1064-3834