Evaluation of users' satisfaction regarding mental health care in the Family Health Strategy

The objective of this study is to evaluate the satisfaction of patients with mental suffering regarding the comprehensiveness of the treatment they received from the Family Health Strategy. This case study was developed based on an evaluation study with a qualitative approach at a family health care...

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Bibliographic Details
Published in:Revista da Escola de Enfermagem da U S P 2011-10, Vol.45 (5), p.1150
Main Authors: Coimbra, Valéria Cristina Christello, Kantorski, Luciane Prado, de Oliveira, Michele Mandagará, Pereira, Denise Bermudez, Nunes, Cristiane Kenes, Eslabão, Adriane Domingues
Format: Article
Language:Portuguese
Subjects:
Family Health
Humans
Mental Disorders - therapy
Mental Health Services - standards
Patient Satisfaction
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Summary:The objective of this study is to evaluate the satisfaction of patients with mental suffering regarding the comprehensiveness of the treatment they received from the Family Health Strategy. This case study was developed based on an evaluation study with a qualitative approach at a family health care unit in Chapecó, Santa Catarina. Subjects were 13 users with some kind of mental disorder. The following seven domains were used to evaluate satisfaction: autonomy, confidentiality, communication, respectful treatment, immediate treatment, basic facility conditions, and accessibility to social support networks. It was found that users perceived the strengths and weaknesses of service organization and of the care that was provided: the attachment, the relationship between the team and the community, care with the family, home visits, and the health professionals comprehensive view in the physical exam were reported to be reasons for the users' satisfaction.
ISSN:0080-6234