Linking Emotional Labor, Public Service Motivation, and Job Satisfaction: Social Workers in Health Care Settings

This study examines the determinants of emotional laborers'-social workers in health care organizations-job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these wo...

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Bibliographic Details
Published in:Social work in public health 2016-02, Vol.31 (2), p.43-57
Main Authors: Roh, Chul-Young, Moon, M. Jae, Yang, Seung-Bum, Jung, Kwangho
Format: Article
Language:English
Subjects:
Burnout
Burnout, Professional
Emotional labor
Emotions
Female
Health
Health administration
Health Facilities
Health services
Humans
Job Satisfaction
Male
Management
Motivation
Organizational effectiveness
Satisfaction
Social workers
Social Workers - psychology
Stress, Psychological
structural equation model (SEM)
Structural equation modeling
Surveys and Questionnaires
Training
United States
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Summary:This study examines the determinants of emotional laborers'-social workers in health care organizations-job satisfaction and their public service motivation in using a structural equation model and provides empirical evidence regarding what contributes to job satisfaction or burnout in these workers. Among several latent variables, this study confirmed that false face significantly decreases the job satisfaction of social worker and is positively associated with burnout. In addition, commitment to public interest increases social workers' job satisfaction significantly. This study has implications for the management of emotional labor. By educating emotional laborers to reappraise situations to increase their job satisfaction and avoid burnout, reappraisal training and education are expected to result in increases in positive emotions and decreases in negative emotions, and to improve employees' performance in their organizations.
ISSN:1937-1918
1937-190X
DOI:10.1080/19371918.2015.1087904