Improving the health and safety of 911 emergency call centre agents: an evaluability assessment of a knowledge transfer strategy

A knowledge transfer (KT) strategy was implemented by the IRSST, an occupational health and safety research institute established in Québec (Canada), to improve the prevention of psychological and musculoskeletal problems among 911 emergency call centre agents. An evaluability assessment was conduct...

Full description

Saved in:
Bibliographic Details
Published in:International journal of occupational safety and ergonomics 2017-03, Vol.23 (1), p.50-59
Main Authors: Dagenais, Christian, Plouffe, Laurence, Gagné, Charles, Toulouse, Georges, Breault, Andrée-Anne, Dupont, Didier
Format: Article
Language:English
Subjects:
Call Centers
emergency call centre agents
evaluability assessment
Health Promotion - organization & administration
Humans
Knowledge
knowledge transfer
Musculoskeletal Diseases - prevention & control
Occupational Diseases - prevention & control
occupational health and safety
Program Evaluation
Quebec
Trauma and Stressor Related Disorders - prevention & control
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:A knowledge transfer (KT) strategy was implemented by the IRSST, an occupational health and safety research institute established in Québec (Canada), to improve the prevention of psychological and musculoskeletal problems among 911 emergency call centre agents. An evaluability assessment was conducted in which each aspect of the KT approach was documented systematically to determine whether the strategy had the potential to be evaluated in terms of its impact on the targeted population. A review of the literature on KT in occupational health and safety and on the evaluation of such KT programmes, along with the development of a logic model based on documentary analysis and semi-structured interviews with key stakeholders, indicated that the KT strategy was likely to have had a positive impact in the 911 emergency call centre sector. Implications for future research are discussed.
ISSN:1080-3548
2376-9130
DOI:10.1080/10803548.2016.1216355