Human interaction with robotic systems: performance and workload evaluations

• Published in: Ergonomics 2017-10, Vol.60 (10), p.1351-1368
• Main Authors: Reinerman-Jones, L., Barber, D. J., Szalma, J. L., Hancock, P. A.
• Format: Article
• Language: English
• Subjects: Adolescent; Adult; Attention; Brain - physiology; Cognitive ability; Collaboration; Complexity; Cues; EEG; Electroencephalography; Female; Heart Rate; Hemispheric laterality; Human performance; human-robot interaction; Humans; Male; Man-Machine Systems; Objective performance; physiological reactions; Physiological responses; Robotics; Space life sciences; Spatial Navigation; subjective response; Systems analysis; Tactile sensors (robotics); tactile signalling; Task Performance and Analysis; Touch; Working conditions; Workload; Workloads; Young Adult
• ISSN: 0014-0139; 1366-5847
• DOI: 10.1080/00140139.2016.1254282

We first tested the effect of differing tactile informational forms (i.e. directional cues vs. static cues vs. dynamic cues) on objective performance and perceived workload in a collaborative human-robot task. A second experiment evaluated the influence of task load and informational message type (i.e. single words vs. grouped phrases) on that same collaborative task. In both experiments, the relationship of personal characteristics (attentional control and spatial ability) to performance and workload was also measured. In addition to objective performance and self-report of cognitive load, we evaluated different physiological responses in each experiment. Results showed a performance-workload association for directional cues, message type and task load. EEG measures however, proved generally insensitive to such task load manipulations. Where significant EEG effects were observed, right hemisphere amplitude differences predominated, although unexpectedly these latter relationships were negative. Although EEG measures were partially associated with performance, they appear to possess limited utility as measures of workload in association with tactile displays. Practitioner Summary: As practitioners look to take advantage of innovative tactile displays in complex operational realms like human-robotic interaction, associated performance effects are mediated by cognitive workload. Despite some patterns of association, reliable reflections of operator state can be difficult to discern and employ as the number, complexity and sophistication of these respective measures themselves increase.