Management and leadership competencies among spiritual care managers

Both the healthcare and religious landscapes in the United States are rapidly changing. Despite the dynamic environment that spiritual care managers face, many do not receive management training prior to assuming their roles and many receive little or no training once they are in their roles. This s...

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Bibliographic Details
Published in:Journal of health care chaplaincy 2022, Vol.28 (1), p.128-137
Main Authors: Kim, Dae Hyun, Fitchett, George, Anderson, Jami L., Garman, Andrew N.
Format: Article
Language:English
Subjects:
Case Managers
Competence
Competency model
Delivery of Health Care
Health care management
healthcare chaplaincy
Humans
Interviews
Landscape
Leadership
management and leadership competencies
Management development programmes
Managers
Mixed methods research
Professional Competence
Social workers
Spiritual Therapies
Spirituality
Transformation
United States
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Summary:Both the healthcare and religious landscapes in the United States are rapidly changing. Despite the dynamic environment that spiritual care managers face, many do not receive management training prior to assuming their roles and many receive little or no training once they are in their roles. This study used mixed methods to examine the applicability of the National Center for Healthcare Leadership (NCHL) competency model to spiritual care manager roles. Interviews were conducted with 10 spiritual care managers across the country, using a Behavioral Event Interviewing (BEI) methodology. Interviews were quantitatively analyzed by using Natural Language Processing and qualitatively analyzed by thematic approach using NVIVO. The results found the EXECUTION domain to be the most discussed theme, followed by RELATIONS, TRANSFORMATION, and BOUNDARY SPANNING. Collectively these analyses suggest the NCHL Leadership Competency Model can provide a useful framework for understanding the roles and development needs of spiritual care managers.
ISSN:0885-4726
1528-6916
DOI:10.1080/08854726.2020.1796076