The Association Between Preference Satisfaction and Satisfaction with Overall Care for Nursing Home Residents

The Centers for Medicare and Medicaid Services mandate the provision of person-centered care (PCC), but there is limited evidence on how PCC impacts nursing home (NH) residents' care experiences. This study examined the relationship between n = 163 NH residents' ratings of satisfaction wit...

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Bibliographic Details
Published in:Journal of aging & social policy 2022-09, Vol.34 (5), p.707-722
Main Authors: Madrigal, Caroline, Mogle, Jacqueline, Abbott, Katherine, Mills, Whitney L., Fick, Donna M., Scanlon, Dennis, Behrens, Liza, Eshraghi, Karen, VanHaitsma, Kimberly
Format: Article
Language:English
Subjects:
care quality
Client satisfaction
Medicaid
Medicare
Nursing homes
person-centered care
Preference
preference fulfillment
preference satisfaction
preference-based care
quality of care
Residents
Satisfaction
satisfaction with care
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Summary:The Centers for Medicare and Medicaid Services mandate the provision of person-centered care (PCC), but there is limited evidence on how PCC impacts nursing home (NH) residents' care experiences. This study examined the relationship between n = 163 NH residents' ratings of satisfaction with care related to their preferences and their satisfaction with overall care. Residents with higher preference satisfaction ratings reported significantly higher levels of satisfaction with overall care. Using preference satisfaction ratings has the potential to improve PCC planning and delivery in nursing homes.
ISSN:0895-9420
1545-0821
DOI:10.1080/08959420.2022.2029265