Crowdsourcing Electronic Health Record Improvements at Scale across an Integrated Health Care Delivery System

Abstract Background and Objective  Despite widespread adoption of electronic health records (EHRs), these systems have significant room for improved efficiency and efficacy. While the idea of crowdsourcing EHR improvement ideas has been reported, little is known about how this might work across an i...

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Published in:Applied clinical informatics 2023-03, Vol.14 (2), p.356-364
Main Authors: Rajamani, Geetanjali, Diethelm, Molly, Gunderson, Melissa A., Talluri, Venkata S. M., Motz, Patricia, Steinhaus, Jennifer M., LaFlamme, Anne E., Jarabek, Bryan, Christiaansen, Tori, Blade, Jeffrey T., Badlani, Sameer, Melton, Genevieve B.
Format: Article
Language:English
Subjects:
Crowdsourcing
Delivery of Health Care
Delivery of Health Care, Integrated
Electronic Health Records
Hospitals
Humans
Physicians
Research Article
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Summary:Abstract Background and Objective  Despite widespread adoption of electronic health records (EHRs), these systems have significant room for improved efficiency and efficacy. While the idea of crowdsourcing EHR improvement ideas has been reported, little is known about how this might work across an integrated health care delivery system in practice. Methods  Our program solicited EHR improvement submissions during two timeframes across 10 hospitals and 60 clinics in an upper-Midwest integrated health care delivery system. Submissions were primarily collected via an EHR help feature. Results  A total of 262 and 294 submissions were received in 2019 and 2022, with a majority initiated from physicians (73.5 and 46.9%, 2019 and 2022) specializing in family medicine (52.0 and 59.3%). In 2022, the program reached a larger variety of personnel than 2019, with 53.0% of submissions from advanced practice providers, nurses, administrative staff, and other roles ( p  
ISSN:1869-0327
1869-0327
DOI:10.1055/s-0043-1767684