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Promoting Access Through Complementary eHealth Technologies: Recommendations for VA’s Home Telehealth and Personal Health Record Programs
ABSTRACT BACKGROUND Many healthcare organizations have embraced eHealth technologies in their efforts to promote patient-centered care, increase access to services, and improve outcomes. OBJECTIVE Using the Department of Veterans Affairs (VA) as a case study, this paper presents two specific eHealth...
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Published in: | Journal of general internal medicine : JGIM 2011-11, Vol.26 (Suppl 2), p.628-635 |
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Main Authors: | , , , , |
Format: | Article |
Language: | English |
Subjects: | |
Citations: | Items that this one cites Items that cite this one |
Online Access: | Get full text |
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Summary: | ABSTRACT
BACKGROUND
Many healthcare organizations have embraced eHealth technologies in their efforts to promote patient-centered care, increase access to services, and improve outcomes.
OBJECTIVE
Using the Department of Veterans Affairs (VA) as a case study, this paper presents two specific eHealth technologies, the Care Coordination Home Telehealth (CCHT) Program and the My HealtheVet (MHV) personal health record (PHR) portal with integrated secure messaging, and articulates a vision of how they might be implemented as part of a patient-centric healthcare model and used in a complementary manner to enhance access to care and to support patient-centered care.
METHODS
Based on our experience and ongoing work with both programs, we offer a series of recommendations for pursuing and ultimately achieving this vision.
CONCLUSION
VA’s CCHT and MHV programs are examples of an expanding repertoire of eHealth applications available to patients and healthcare teams. VA’s new patient-centric healthcare model represents a significant shift in the way that services are delivered and a profound opportunity to incorporate eHealth technologies like the CCHT and MHV programs into clinical practice to increase access to care, and to ensure the responsiveness of such technologies to the preferences and circumstances of patients. |
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ISSN: | 0884-8734 1525-1497 |
DOI: | 10.1007/s11606-011-1765-y |