Adaptation of the Patient Feedback Survey at a Community Treatment Setting

• Published in: The American journal on addictions 2012-01, Vol.21 (1), p.63-71
• Main Authors: Kolodziej, Monika E., Muchowski, Patrice M., Hamdi, Nayla R., Morrissette, Paula, McGowan, Alicen J., Weiss, Roger D.
• Format: Article
• Language: English
• Subjects: Ambulatory Care - methods; Ambulatory Care - standards; Cannabis; Community Mental Health Services - methods; Community Mental Health Services - standards; Feedback; Female; Health Care Surveys; Humans; Male; Narcotics Anonymous; Outcome and Process Assessment, Health Care; Outpatient treatment; Patient Preference; Psychotherapy, Group - methods; Psychotherapy, Group - standards; Quality Assurance, Health Care - methods; Research Design; Residential Treatment - methods; Residential Treatment - standards; Self-Help Groups - standards; Substance abuse; Substance-Related Disorders - psychology; Substance-Related Disorders - therapy; Therapeutic Community; Treatment methods
• ISSN: 1055-0496; 1521-0391
• DOI: 10.1111/j.1521-0391.2011.00197.x

The Patient Feedback Survey is a performance improvement measure designed to assess the quality of outpatient substance abuse treatment. We modified and administered this measure to 500 individuals at a multisite treatment provider. Although the feedback scores were high in general, analyses of variance showed score variability in relation to type and length of treatment. Moreover, respondents who reported any use of marijuana, cravings for substances, or mutual‐support group attendance (ie, Alcoholics Anonymous or Narcotics Anonymous) had lower feedback scores than respondents without these experiences. We highlight the importance of investigating treatment evaluations in the context of other recovery experiences. (Am J Addict 2011;21:63–71)