'No need to worry': an exploration of general practitioners' reassuring strategies

In view of the paucity of evidence regarding effective ways of reassuring worried patients, this study explored reassuring strategies that are considered useful by general practitioners (GPs). In a study using a qualitative observational design, we re-analysed an existing dataset of fifteen stimulat...

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Bibliographic Details
Published in:BMC family practice 2014-07, Vol.15 (1), p.133-133, Article 133
Main Authors: Giroldi, Esther, Veldhuijzen, Wemke, Leijten, Carolien, Welter, Dionne, van der Weijden, Trudy, Muris, Jean, van der Vleuten, Cees
Format: Article
Language:English
Subjects:
Adult
Aged
Aged, 80 and over
Anxiety - therapy
Communication
Female
General Practice - methods
General Practitioners
Health aspects
Health counseling
Humans
Influence
Male
Middle Aged
Netherlands
Physician and patient
Physician-Patient Relations
Physicians (General practice)
Psychological aspects
Qualitative Research
Services
Social Support
Trust
Young Adult
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Summary:In view of the paucity of evidence regarding effective ways of reassuring worried patients, this study explored reassuring strategies that are considered useful by general practitioners (GPs). In a study using a qualitative observational design, we re-analysed an existing dataset of fifteen stimulated recall interviews in which GPs elaborated on their communication with patients in two videotaped consultations. Additionally we held stimulated recall interviews with twelve GPs about two consultations selected for a strong focus on reassurance. To reassure patients, GPs pursued multiple goals: 1. influencing patients' emotions by promoting trust, safety and comfort, which is considered to be reassuring in itself and supportive of patients' acceptance of reassuring information and 2. influencing patients' cognitions by challenging patients' belief that their symptoms are indicative of serious disease, often followed by promoting patients' belief that their symptoms are benign. GPs described several actions to activate mechanisms to achieve these goals. GPs described a wealth of reassuring strategies, which make a valuable contribution to the current literature on doctor-patient communication. This detailed description may provide practicing GPs with new tools and can inform future studies exploring the effectiveness of reassurance strategies.
ISSN:1471-2296
1471-2296
DOI:10.1186/1471-2296-15-133